We want to help any way we can! For further information, feel free to call us at 1300 300 361.
How can I write for Focus on the Family Australia?
Please get in touch with us for details on how to submit your writing to Focus on the Family Australia for use as an online article.
I have a change of address. How do I let you know?
You can let us know you have a change of address by phone: 1300 300 361 or email. We'd appreciate being updated on your current contact information as soon as possible.
What should I do about receiving duplicate mailings?
If you are receiving duplicate mailings, please contact us by phone: 1300 300 361 or email: email@example.com
What is your registered charitable number?
The registered charitable number for Focus on the Family Australia is 10684-5969-RR0001. This number is found on all of our charitable tax receipts.
Do you offer annual donation receipts?
Yes. We are now able to issue annual receipts. To make the switch to receive annual receipts, call us at 1300 300 361.
What does "backorder" or "B/O" mean?
The "B/O" term on your packing slip indicates that a resource is on backorder. This means that we did not have that resource in our warehouse and are waiting for new stock to come in, possibly from overseas. As soon as new stock arrives, the resource will be shipped to you. If you have any questions about backordered items, please feel free to contact us at 1300 300 361. We thank you for your patience.
Why hasn't my order arrived after waiting 4-6 weeks?
Please contact us at 1300 300 361 and we will check on the status of your parcel.
I received the wrong resource in the mail. What should I do?
If you received a wrong resource, please call us on 1300 300 361. We will rectify the problem and have the correct item sent to you immediately.
How do I get a replacement for a damaged product?
If you received a damaged item from us by mail, please call us at 1300 300 361 and let us know. We will send you a replacement immediately. If you received a damaged item from our bookstore, please return the item to the store. You will then be given a replacement.