Focus on the Family Australia is committed to protecting your privacy and complying with the Privacy Act 1988 and other relevant laws relating to the management of personal information.

We extend the following information to assure you, our guest, that we are concerned about and respect your privacy while visiting our websites or FocusRadio App.

Focus on the Family Australia will never sell, lease or rent your confidential information. However, if it is necessary, we will share information for legal reasons.

We will always endeavour to take steps to assure that any information you provide to us will remain secure. We want you to feel safe in your online experience while visiting our site.

Collection of Information

Focus on the Family Australia does not collect personal information without your knowledge during your visit to our websites. However, Focus on the Family Australia does at times ask that you provide us with personal information while online. The type of information we collect typically, but not always, corresponds directly with the service you request.

For instance, you can make donations; when requested you can offer your thoughts, opinions, prayers, concerns, ideas, personal experiences, questions and/or suggestions to our resources, contests, or radio broadcasts, or you can request that a resource be sent to you directly.

As a visitor, the personal information you provide may also be used to improve the usability of, and information available on, our sites. In other words, at times we will ask you for more information, beyond just your name and contact information, than is needed to facilitate our response to your specific request.

Your provision of such additional information is your acknowledgement that you consent to our use of such information to better serve you, our visitor, and others coming to our sites.

Focus on the Family Australia will not sell, lease or rent its mailing list or any of your confidential information to any outside organisation or individual. However, we may need to disclose personal information as required by law, such as a law, regulation, court order, subpoena, search warrant, in the course of a legal proceeding or in response to a law enforcement agency request or to protect the safety and security of our visitors and our sites.

Cookies

In some cases, we may also collect your personal information through the use of “cookies”. When you access one of our websites, we may send a “cookie” (which is a small summary file containing a unique ID number) to your computer or internet enabled device. This allows us to recognise your computer or internet enabled device, and whether you have already registered and greet you each time you visit our websites. It also enables us to keep track of services you view so that, if you consent, we can send you news about those services.

We also use cookies to measure traffic and engagement patterns, to determine which areas of our website have been visited and to measure overall, aggregate transaction patterns. We use this to research our website visitor’s habits and what they are looking for and accessing, so that we can continually improve our services, programs, content and resources.

​If you do not wish to receive cookies, you can set your browser so that your computer does not accept them.

Website and Mobile Application Analytics (including remarketing tools)

  • Google AnalyticsOur websites and mobile applications use Google Analytics, a product provided by Google, to help us understand traffic and usage in order to help improve our services, programs, content and resources. Our websites and mobile applications also use the following Google Analytics Advertising Features:
    • Remarketing, Retargeting and Impression Reporting
    • Demographics and Interest Reporting
    • Government (Commonwealth, State, Territory and Department) reporting

    Google Analytics does not identify individual users or associate your device’s Internet Protocol address (IP address) with any other data held by Google.

    By using our websites and mobile applications, you consent to the processing of information about you by Google in the manner described in Google’s Privacy Policy and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the Google cookie, disable JavaScript, or use the opt-out service provided by Google

  • Marketing Tools
    Our websites use marketing tools (including Meta, Google and LinkedIn Pixel), which track your actions on our websites and collect information about your device and actions, whether or not you have a Meta, Google and/or LinkedIn account or are logged into your account.We use these tools to:

    • deliver personalised and relevant advertising to you, on Beyond Blue, and on third party websites;
    • collect statistics about how our website is accessed;
    • monitor the effectiveness of marketing campaigns; and
    • measure conversions.

    By using our websites, you consent to Beyond Blue disclosing this information to marketing platforms – for example to Meta or LinkedIn who may use information about you in the manner described in their Data or Privacy Policies. You can find out more on opting out of Meta, Google and LinkedIn analytics by visiting:

    • Marketing automation tools

Our websites use marketing automation tools that send communications (such as email or SMS) using several different services. Each service uses tracking technologies primarily to understand what subjects are interesting to you by monitoring whether your emails are opened, and links are followed. This information is then used to deliver more personalized and relevant communications to you.

    • Registered users IP address stored on website profile
      ​      We also collect your device’s last known IP address and, if you are a registered user, store it against your website profile.

Limitation of Liability

Focus on the Family Australia will not be liable for any damages or injury that accompany or result from your use of any of its sites.

These include (but are not limited to) damages or injury caused by any:

  • use of (or inability to use) the sites
  • use of (or inability to use) any site to which you hyperlink from our sites
  • failure of our sites to perform in the manner you expected or desired
  • error on our sites
  • omission on our sites
  • interruption of availability of our sites
  • defect on our sites
  • delay in operation or transmission of our sites
  • computer virus or line failure

Please note that we are not liable for any damages, including:

  • damages intended to compensate someone directly for a loss or injury
  • damages reasonably expected to result from a loss or injury (known in legal terms as "consequential damages.")
  • other miscellaneous damages and expenses resulting directly from a loss or injury (known in legal terms as "incidental damages.")

We are not liable even if we’ve been negligent or if our authorised representative has been advised of the possibility of such damages or both. Our liability to you for all losses, damages, injuries, and claims of any and every kind (whether the damages are claimed under the terms of a contract, or claimed to be caused by negligence or other wrongful conduct, or they’re claimed under any other legal theory) will not be greater than the amount you paid to access our sites.

Changes

Focus on the Family Australia reserves the right to make changes to this privacy policy at any time and requests that you review this policy for updates.

Questions or Suggestions

Please direct all questions or comments regarding this privacy policy to Focus on 1300 300 361 or write to us at [email protected] or Focus on the Family Australia, PO Box 9215, SCORESBY VIC 3179. This website may provide links to external websites maintained by individuals or organisations external to Focus on the Family Australia. Once you access information that links you to another website, you are subject to the privacy policy of the website containing the information you have linked to.